Knowledge Rocks – Knowledge is Power

In primary school, you tapped into a wealth of knowledge that you’re still able to instantly and effortlessly access. Two times two equals four. The Roman invasion. Magna Carta. The Industrial Revolution. This is essential, schoolhouse knowledge management. In your contact centre, knowledge management (KM) is instant gratification for customers along their journey. KM is …

The post Knowledge Rocks – Knowledge is Power appeared first on TechRepublic.

Click here to read the full article

Powered by WPeMatico